Returns & Refund Policy

At Estrella, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our Returns & Refund Policy will guide you through the process.

1. Eligibility for Returns

Products may be returned within 14 days of delivery if they are unused, undamaged, and in their original packaging. Proof of purchase is required.

2. Non-Returnable Items

Some items such as perishable goods, personalized products, and digital downloads are not eligible for return or refund.

3. Refunds

Refunds will be processed within 7–10 business days after inspection. Refunds will be credited to your original payment method.

4. Exchanges

If you receive a defective or wrong product, we will replace it free of charge. Please contact our support team immediately.